Return & Refund Policy

At Glamsuttra, we stand by our timeless glamour—95% customer satisfaction guaranteed. Our policy complies with UK Consumer Rights Act 2015: 14-day cancellation window, plus 30-day returns for change-of-mind. 

 

1. Eligibility

   Items must be unworn, tags attached, in original packaging. Excludes custom/sale items (final sale). 

2. Process  

   - Notify us within 14 days of receipt via hello@glamsuttra.com or account portal. 

   - Return within 14 days post-notification (total 28 days). 

   - Use prepaid label (£5 deducted from refund) or your carrier. 

3. Refunds

   Processed within 7 days of receipt (original method). Full refund including standard shipping; exclude express/returns costs. Faulty items? Full refund + return shipping covered. 

4. Exchanges

   For size/color: Free first exchange (UK only). Contact support for label. 

5. International

   Duties non-refundable; returns at your cost. 

6. Timeline

   Expect refunds in 5-10 business days post-processing.